Miu at Newchick.

newchick_is_newcrap

Jeg kjøpte en bag på nettet. Kanskje den beste og verste servicen jeg har opplevd.

Tomm Erichsen 10:03:45 am
Hi. The bag i bought from you was of poor quality and I sent you an enquery on that. And also there I informed about my New e-mail. But since i have not heard from you I Guess you are still sending to my old one.
See encolsed ticket. 10:05:48 am
Ticket #LAAJ1_ quality problem of item 1156239 in the order 30744521.pdf

Miu 10:08:25 am. Can you tell me the bag in which order number ?

Tomm Erichsen 10:09:39 am.
Date: 2017-06-28 02:26:21 Order:NO.30744521 It is all there in the pdf. i sent. 10:10:19 am

Miu 10:10:57 am . wait . i see it now
You’ve been using it for a month, What about we give you 300 points as compensatio

Tomm Erichsen 10:14:46 am. Compensation?. A bag should last for more than a month. Dont you think?

Miu 10:15:28 am. Can you accept it ?300 ponts = 3 dollars

Tomm Erichsen 10:16:13 am.  Sorry no. I need a new bag. One that is solid

Miu 10:17:27 am. What about we refund US$13.44 to you .
Because you’ve been using it for a month, It is hard to say that the damage because of man-made or quality problems. because we have no customer complaint this Product 

Tomm Erichsen 10:23:29 am
I hope you understand me. I bought a Nice looking bag from NewChick and think it was really Nice when I got it. So I was very disappointed when it broke after little use. I only use it for my Laptop and just to work. If you send me a new one i can Return this Product to you and you can see for yourself. it is poor in the stiching on the shoulder strap. Its clearly quality, not man-made. i am not trying to hazzle you, i just want a bag that Works.

Miu 10:30:58 am. What about we refund US$13.44 to you

Tomm Erichsen10:48 am. Just chattet With you and the chat was suddenly cut off

Miu10:51 am What about we refund US$13.44 to you

Tomm Erichsen10:52: You have asked that before 2 times. I need a new bag, not a poor compensation.

Miu10:55 am. what about half refund?It is fair for you and us.

Tomm Erichsen11:00 am. I am glad that you are trying to make me happy but half a refund does not get me a new bag. And if you can offer me half a refund, why cant you just send me a new bag?

Miu11:02 am. we just can refund half price to you .

Tomm Erichsen11:06 am. Strange. In Your customer policy you say you refund about everything within 14 days. And no, when you sell me a low quality Product you will not refund. What you say is half refund or nothing? 

Miu11:10 am. refund half price to you US$20 , ok?

Tomm Erichsen11:10 am. And how will you refund it? 

Miu11:11 am. refund to your account which you used to pay for this order.

Tomm Erichsen 11:15 am. This is not OK. You can not sell me a bad Product and still earn Money. I would not expect anyting else then a new bag or a full refund. Sorry. I have made no mistakes here. You have. 

Miu11:17 am. We didnot send the bad product to you , You’ve been using it for a month,Many factors will cause the package to be damaged. We have no other customers complain about this bag, only you .

Tomm Erichsen11:23 am bag_broken_tomm.jpgbag_broken_tomm.jpg 

i know that. But as I told you I can send it to you and you can see for yourself. I have owned many backpacks in my life. But as you can see on these Pictures (enclose) this bag is broken in a Place where it accidentaly could not be broken. ReadDelivered

bag_broken2_tomm.jpgbag_broken2_tomm.jpg 

11:25 am bag_broken3_tomm.jpgbag_broken3_tomm.jpg 

Miu11:27 am. refund half price to you US$20 , ok? It is fair for you and us. You’ve been using it for a month,Many factors will cause the package to be damaged. We have no other customers complain about this bag, only you .

Tomm Erichsen11:33 am. I am sorry about this. You are just repeating Your self. Your offer is not acceptable. New bag or full refund is the proper solution. 

Miu11:37 am. our product was good when you received, after one month, you said it is broken, we are also cannot accept it too. We do not know what the bag has experienced in this month.we just can refund half price to you .It is fair for you and us.

Tomm Erichsen11:41 am. I can not understand how this is fair for me? i end up With a bag i can not use and lost some Money at the same time. Hmmm? 

But i Accept. Please refund 20 dollars to my account. I can use it to by a needle and some thread. 

Miu11:42 am ok.

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